Hire ahead of demand
You carry the salary for weeks before the revenue arrives, and if the client churns you carry it after.
For billing companies and MSOs
Take the next client without a hiring cycle
Soft Home Global staffs white-label back-office seats for medical billing companies at $1,500 to $2,500 per seat per month, with one month minimum and thirty days notice. Between 14 and 30 days from signed agreement to a trained person working your queue, with no recruiting on your side.
The bind
You win the client, then you have to staff it
The gap between signing a practice and having someone to work it is where billing companies either burn margin on overtime or hand the client a bad first quarter.
Hire behind demand
Your existing team absorbs the new client on top of their own work. Quality slips everywhere, not just on the new account.
Turn the client down
The one nobody puts in the board pack, and the only one of the three that costs nothing on paper while it costs the relationship.
Free unless it pays
Send us 200 of your oldest denials
We work them for 30 days. You pay a share of what we recover, agreed on the call before anything is touched, and nothing otherwise — no seat, no setup fee, no risk on a book you have not seen us touch. Keep us after that and it is $1,700 a seat, the published AR/denials price, full rate below ten seats and as low as $1,100 a seat at 10 or more (the published partner wholesale floor, /partners/).
Never in New York, never against funds we hold — the recovery is computed from what lands in your own account. Ask about it on the call; the terms are agreed in writing before a single claim is touched.
How it works with you
Your brand stays in front
- White-label — your client sees your brand and your reporting
- We never contact your clients directly
- Non-solicitation on your named clients, signed without negotiation
- Seats added or removed on thirty days notice
- A named person per account, not a rotating pool
- The Friday report goes to you, in a form you can forward
What a seat costs you
- Certified payroll specialist$1,600
- AR caller / denials$1,700
- Eligibility & benefits$1,700
- Prior authorization$1,900
- Credentialing$2,200
- Medical coder$2,500
- Payment posting$1,500
- Charge entry & claim submission$1,500
- Medical records & ROI$1,500
- Patient billing & statements$1,600
- Chronic Care Management & Remote Monitoring Support$1,700
- Underpayment Recovery & Contract Variance$1,900
- Referral Intake & Coordination$1,600
- Scheduling, Recall & No-Show Recovery$1,500
- Risk Adjustment & Quality Measure Support$2,300
- Workers' Compensation & Personal Injury Billing$1,900
- DME & Orthotics Billing$1,800
- Clinical Research Site Support$2,100
- Provider Enrollment & Revalidation Calendar$2,000
- Behavioral Health & ABA Billing$1,800
- Dental Billing & Insurance Coordination$1,600
- Hospital Patient Access & Pre-Registration$1,700
Per seat, per month. What you bill your client on top is your business.
Model it against a hireThe first thing you will ask us
We work in your client’s system, not ours
Your book is spread across whatever each client already runs. Nothing moves, nothing is bought, and there is no connector to approve.
A named person logs into that system through an account you or your client issues, and works in it the way an employee would. The credential stays yours, so you can revoke it yourself at any moment. If a system is not one we have been asked to work in before, training takes about a week either way.
See the systems we work inWhere the work happens
Named because those are the systems our staff train and work in on your login, not because we hold a partnership or certification with any of them, and we resell nobody’s software.
- PM and EHR — Athenahealth, eClinicalWorks, NextGen, Kareo / Tebra, AdvancedMD, DrChrono, CureMD and others
- Clearinghouses — Availity, Waystar, Trizetto, Change Healthcare / Optum, Office Ally
- Credentialing — CAQH ProView, PECOS, NPPES, state Medicaid portals
Questions
Do you work white-label?
Yes. Your client sees your brand, your reporting and your account manager. We are your back office, not a second vendor in the room, and we will not contact your clients directly.
Will you compete with us for our clients?
No, and we will put it in writing. A non-solicitation clause covering your named clients is a normal part of the agreement and we sign it without negotiation, because a back office that poaches is a back office nobody uses twice.
How fast can we add capacity?
Between 14 and 30 days from signed agreement and first payment to a trained person working your queue. Compare that against advertising, interviewing and waiting out a notice period for a US hire — the delay that makes a billing company turn down the client it just won.
Do we have to move our clients onto your software?
No. There is nothing to move and nothing to buy. A named person logs into whatever the client already runs through a credential you or they issue, and works in it as an employee would. The login stays yours, so you can revoke it yourself the moment you want to.
Can we scale back down?
Thirty days notice per seat. That is the whole point of a monthly seat over a hire: you can take the client without betting the payroll on them staying.
What margin does this leave us?
That depends what you bill. A seat at $1,700 a month is roughly $10 an hour of loaded capacity, on a forty hour week. What you charge on top is your business and we do not ask.
Where is the seat actually located?
Our office in Rawalpindi, Pakistan. Every seat logs into your systems remotely, on your business hours. Some payer contracts and some state Medicaid programs restrict or require disclosure of offshore access — including for a subcontractor under your own BAA chain — so check the end client’s contract before staffing a restricted queue this way.
Sources
- O*NET OnLine — 29-2072 Medical Records Specialists (BLS wage data) — the US median wage a billing company pays for the same seat
- Tebra — how much to charge for medical billing services — the percentage-of-collections pricing billing companies typically charge their clients
Sources checked 2025.
Three ways to check us before you commit to anything.
Next step
Bring us the client you nearly turned down
Twenty minutes. Tell us the volume and the system and we will tell you whether a seat covers it.
Or write to ops@softhomeglobal.com