Chronic Care Management & Remote Monitoring Support

$1,700 per seat per month. That is a full time person, forty hours a week, working United States business hours. Not per hour, not per claim, and not a percentage of what you collect.

One seat for one month, cancellable with thirty days notice. There is no annual lock-in.

No. The work happens inside whatever you already use, through a named login you issue. We do not sell software and we do not route your data through anything of ours.

About a week from the agreement, which covers training on your workflow, your payer mix and your system. You are not charged extra for that week.

No, and it will not pretend to. The seat is not a licensed clinician, holds no US license, and makes no clinical judgment. It gathers what your clinician needs — what the patient said this month, what has changed, which readings fall outside the range you set — and puts it in front of that clinician to decide on and sign. Where a licensed or credentialed person has to own the decision and the record, that person still owns it. The seat prepares the work, follows up with the patient, and keeps the documentation straight.

Time is entered in your system, against the patient, on the day the work happens, with a note of what was done. The limit you need to know: this seat is not licensed clinical staff, and these programmes generally require the billable time to be furnished by the practitioner or by clinical staff working under that practitioner's supervision. Whether an offshore contractor's time counts toward the threshold you bill on is your practice's determination with its own compliance counsel, not ours, and some practices decide it does not. We log the work either way, so you have the record and see shortfalls during the month rather than after the claim.

Often not, on this work alone. If your eligible list is small enough that one person could call everybody in a couple of days, a seat dedicated to chronic care will sit idle most of the month and you will be paying for the idle time. For a small practice the honest answer is either to run the seat across other back-office work as well — eligibility checks, prior authorization follow-up, recall lists, records requests — or to leave this until the list is bigger. We would rather say that now than three months in.

The seat works US hours in your time zone and calls out through your phone system, so the number the patient sees is your practice's. It introduces itself with the wording you approve, as part of your care team, and follows your script. If a patient asks directly where the caller is based, the seat answers honestly: trained staff in Pakistan working for your practice. Nothing is scripted to hide that, because a patient who finds out later stops trusting the call.

It covers one full-time person on your hours, working inside your systems under your direction, paid up front, one month minimum, thirty days' notice. You provide access with the permissions the work needs, your consent wording and escalation rules, and a named clinician who will review and sign care plans and act on the readings that need a decision. That last part is not optional. Without someone on your side who answers questions and signs, the work stops at the desk and nothing gets billed.