You attach two exports
An aged AR summary by payer and bucket, and a ninety-day denial report, in the form below. No patient identifiers.
Free · no obligation
Find out where your money is actually stuck
Two fields to request it: your practice and an email. Add an aged AR summary and a ninety-day denial report now or later (totals only, no patient details); two working days after they arrive, a written read of what is costing you most and what is recoverable. No cost and no follow-up sequence.
Request the audit
No exports to hand? Book twenty minutes instead → Describe the pile out loud and we will tell you whether it is worth pulling the report at all. Or send the two exports below and get it back in writing.
Two fields are required: the practice or company, and an email. The exports can go in now (CSV, XLSX or TXT, up to 5 MB each) or on the next screen; everything else is optional.
- Written, within two working daysA person reads your export, not a script
- No cost and no follow-up sequenceOne reply, and that is the end of it
- It can conclude your AR is fineYou will be told plainly if it is
- No recovery percentage promisedNobody can forecast that from an export
What the audit tells you
- Which denial reasons are costing you most, by value not by count
- How much of the aged pile is realistically recoverable
- Which payers and age buckets to work first, and which to write off
- Whether anything is stuck behind an enrollment or COB problem
- What would have to change upstream to stop it recurring
No exports to hand? Book twenty minutes instead — you can describe the pile out loud and we will tell you whether it is worth pulling the report.
If the audit finds an old, stuck batch
Lane C: a bounded clean-up, not a seat
For a defined batch you name — claims aged past 90 days, agreed in writing before we touch anything — we work it for 90 days and take a share of what we recover, agreed on the call, against a written floor, computed from what lands in your own account. No setup fee: nothing on our price list charges one, so there is nothing to credit back. Reverts to ordinary seat pricing at 90 days, never renewed as a percentage arrangement.
Not offered in New York. Ask about it once you have the audit in hand.
We read them properly
Grouped by denial code rather than by age, because the code tells you which pile a claim is in and the age only tells you how long it has been there.
Two working days
A written summary of what is costing you most, what is recoverable, and what to stop chasing.
Questions
What does it cost?
Nothing, and there is no obligation attached. If the audit says your AR is in good shape, that is the answer you get and there is no follow-up sequence.
What do you need from us?
An aged AR summary by payer and age bucket, and a denial report for the last ninety days, attached to the form as CSV, XLSX or TXT (up to 5 MB each). No patient identifiers — we do not need them and do not want them, and a file with a patient-level column or a PDF is refused rather than stored.
How long does it take?
Two working days from receiving the reports. If it will take longer because something in the data needs chasing, you are told that rather than left waiting.
What do we actually get?
A written summary naming the denial reasons costing you most, a dollar range of what looks workable against what does not (not a promised percentage), which payer and age bucket to work first, and what would have to change upstream to stop it recurring. It is read from the aggregate totals you send — no patient or claim-level detail ever goes in the form, so the audit does not name individual claims. Two to three pages, not a slide deck.
Will you sell to us afterwards?
You will get one email asking whether the audit was useful and whether you want the work done. If the answer is no, that is the end of it. No sequence, no drip, no calls.
Why give this away?
Because an audit is how we find out whether a seat would actually help you, and it is the honest way round — we would rather spend two days finding out than sell you a seat that works the wrong queue. Some audits end with us saying you do not need us.
Who reads the files, and where?
Our own staff, from our office in Rawalpindi, Pakistan — nobody else sees them. The reports are read for the audit and deleted after 30 days, as the form says; no patient identifiers are accepted in the first place.
Next step
Or start with one seat
If you already know the queue needs working, skip the audit. One seat, one month, thirty days notice.
Or write to ops@softhomeglobal.com