Questions, answered straight

Between $1,500 and $2,500 per seat per month depending on the role. Certified payroll is $1,600, AR calling is $1,700, eligibility is $1,700, prior authorization is $1,900, and credentialing ($2,200) and a coding seat ($2,500) are on request: nobody on our floor does that work yet, and we tell you in writing whether and when we can staff one before you pay. Those are the prices we charge and they are on the pricing page so you do not have to ask.

Neither. A seat is a flat monthly rate for a full time person, forty hours a week. Per-claim pricing makes the invoice unpredictable and rewards volume rather than resolution.

No. A percentage model means our invoice rises exactly when your month goes well, it makes next year impossible to budget, and it puts our incentive on the easy accounts rather than the ones sitting at 120 days.

No. Training on your workflow takes about a week and is not billed on top.

Not as a practice: a seat costs the same whether you take one or twenty, and it is the same number for everyone. A billing company or BPO buying seats in bulk to serve its own client book is priced from a published volume table instead — see the partner page.

One seat for one month, cancellable with thirty days notice. No annual contract. A company that needs a year-long lock-in to keep a client is telling you something about month two.

Thirty days notice, no penalty and no argument. We would rather you left in month two than stayed unhappy for a year, because an unhappy client who stays is a reference we can never use.

You should not, on a promise. That is why it is one seat for one month with thirty days notice — you can test it on a real queue for less than a week of a local hire costs, and judge it on numbers you picked rather than anything written on a website.

That is the way we would rather you did it. One seat, one month, on the queue that is hurting most. It is a small enough bet that the risk of a new vendor becomes a number rather than a feeling.

Yes, and before anyone is given a login rather than after the first week. If a vendor will start work before the Business Associate Agreement is signed, that tells you what their compliance is worth.

There is no such thing. No government body certifies anyone against HIPAA, and a vendor showing you a HIPAA certificate has bought a logo from a training company. What matters is the signed BAA and whether the controls hold, and ours are listed on the security page for you to audit.

In your system, where it already is. We do not copy, mirror or warehouse it. There is no Soft Home Global database with your patients in it, which is the only genuinely safe answer to this question.

It ends the same day and we confirm it to you in writing. You can revoke it yourself at any moment, because the login is yours and you issued it.

United States business hours in your time zone. Pakistan runs nine to thirteen hours ahead of the mainland US, depending on your zone and the season, so our night shift is your working day: the seat is at its desk from when your office opens to when it closes, while your staff and the payers can be reached.

Whatever you already use, through a named login you issue. We do not sell software, we do not ask you to migrate, and we do not route your data through anything of ours.

Yes. A seat is one named person on your account, not a pool shared across three clients. That is what makes the specialty and payer knowledge accumulate instead of resetting every week.

About a week of training on your workflow, your payer mix and your system. Full time from day one of that week, and you are not charged for a ramp period on top.

You do. We will tell you when we think the order is costing you money, and then work it in your order anyway, because it is your practice.

A written report every Friday: what was done, what the numbers were, and what went wrong. Including the weeks that went badly, because those are the ones worth reading.