Scheduling, Recall & No-Show Recovery

$1,500 per seat per month. That is a full time person, forty hours a week, working United States business hours. Not per hour, not per claim, and not a percentage of what you collect.

One seat for one month, cancellable with thirty days notice. There is no annual lock-in.

No. The work happens inside whatever you already use, through a named login you issue. We do not sell software and we do not route your data through anything of ours.

About a week from the agreement, which covers training on your workflow, your payer mix and your system. You are not charged extra for that week.

Yes, if they ask, and the person will say so. Nobody is given a false American name or a false location. The seat calls as your practice, on your hours, from a number you own and authorize us to display, trained on your provider names, your sites and your cancellation policy. The honest limit is the call itself: a hard-of-hearing patient, a heavy regional accent, or a patient who speaks a language the seat does not, is a harder call from an offshore desk than from your front desk. If much of your list is elderly or not English-speaking, tell us before you buy and we will say whether it is worth trying.

Inside yours, on a named login you issue, with the permissions you set. It books, moves and cancels under rules written down first: which provider, which visit type, how far ahead, what may be double-booked and what never is, and what needs your approval before it goes in the schedule. If you would rather it hold no booking rights for the first few weeks, it prepares the booking and your front desk enters it. Three things must work on your side: remote access to the schedule, a phone line the seat can dial out on and patients can call back to, and a signed business associate agreement. Some payer and state Medicaid contracts restrict offshore access to patient data, so check yours first.

Your clinicians own it, and that is worth being blunt about. The seat is not a clinician and works only from what is already in the chart: the recall entry, the order, the due date, the interval your provider set. It does not decide that a patient needs a procedure, does not set or change a recall interval, and does not answer a clinical question on the phone. If a patient starts describing symptoms, the call goes to your staff the same day rather than being handled. Where nothing has been entered at all, the most the seat can do is prepare a list of patients with no future appointment for someone credentialed on your side to review and decide on.

Sometimes not, and we would rather say so than sell you a seat that idles. A seat is one full-time person on US hours, $1,500 a month, paid up front, one month minimum, thirty days' notice. If your daily confirmation calls and your recall list together do not fill a working day, the seat only makes sense if it also carries something else, such as patient balance calls, eligibility checks or the inbound phone. Tell us your appointment volume and roughly how many patients are sitting overdue, and we will tell you whether that is a seat or half of one.

None, in numbers. We do not know your no-show rate, and anyone quoting a figure before seeing your schedule is guessing. What we do is take a baseline in the first week, empty slots, no-shows and patients overdue, then report the same counts every week after, so the seat is measured against your own starting point rather than an industry claim. And a reminder call does not fix a patient with no transport or no money. It tells you that is the reason, which is worth knowing before you keep calling.