Hospital Patient Access & Pre-Registration

$1,700 per seat per month. That is a full time person, forty hours a week, working United States business hours. Not per hour, not per claim, and not a percentage of what you collect.

One seat for one month, cancellable with thirty days notice. There is no annual lock-in.

No. The work happens inside whatever you already use, through a named login you issue. We do not sell software and we do not route your data through anything of ours.

About a week from the agreement, which covers training on your workflow, your payer mix and your system. You are not charged extra for that week.

No. The seat prepares and chases; the payer issues it, and anything clinical stays with your clinician. It assembles the documentation the payer asks for, submits it through the portal, follows up by phone, and logs the reference number, the representative and the status every time. Where medical necessity has to be argued or a peer-to-peer is required, that has to come from a clinician of yours — the seat books the call and tracks it to an answer. And for many scheduled outpatient services the authorization sits with the ordering practice, not the hospital; the seat can chase them but cannot compel them.

It is not guessed. The seat builds it in your system from your own contracted rates and chargemaster together with the benefit detail it just verified — deductible position, coinsurance, out-of-pocket remaining. Where your system generates the estimate itself, the seat's job is to get the inputs right so the output is right. Two honest limits: an estimate stays an estimate, and it moves if the order changes or another claim hits the deductible first; and if your contracts are not modeled in the system, the seat cannot invent them. We will say so in the first week rather than hand patients numbers we cannot stand behind.

Yes, calling is most of the job — confirming visits, completing registration, relaying the benefit detail as the payer stated it, and giving the balance before arrival. The staff are in Pakistan, working your hours, and the accent is audible. We will not pretend otherwise. What we control is that the person is trained on your scripts, has your policies in front of them, logs every call, and does not improvise an answer they do not have. They will not interpret your financial assistance policy or waive a balance; those decisions stay with your staff. If your patient population will not accept an offshore voice, take a back-office seat and keep the phone in-house.

1,700 dollars per seat per month, one full-time person on your hours, paid up front, one month minimum, thirty days' notice to stop. You provide named logins to your scheduling and registration systems and to the payer portals or clearinghouse you already use, plus one person on your side who can answer questions in the first two weeks. We sign your business associate agreement before anyone touches an account. Check one thing early: some health systems and some payer portals block access from outside the US, and if yours does, that has to be solved before the start date. A seat waiting on logins is a seat you are paying for and not using.

Yes. The seat earns its keep on scheduled volume — enough pre-registration, verification and authorization checking to fill a full-time week. A single-site clinic with a light schedule will be buying idle hours, and you will feel that by month two. If that is the position, split the day between patient access and back-office follow-up, or start with a seat pointed at aged receivables where the backlog is already sitting there. We would rather say this before you pay than after.