Practice management and EHR
CareCloud billing and AR support
We put trained full-time people inside your own CareCloud tenant, through a login you issue, working US hours. No migration, no software to buy, one month minimum.
We are not a partner, reseller or certified vendor of CareCloud
CareCloud (also known as MTBC) is a product of its own vendor and the name is their trademark. We have built nothing with them, we are endorsed by none of them, and we hold no product certification. What we do is put a trained person into your tenant, under your login, to work your queues. That is the whole claim, and it is checkable on your first call.
What it is
A practice management, EHR and revenue cycle platform used by independent practices and by organizations outsourcing part of the billing workflow.
Who runs it: Independent practices and groups, often those already using an outsourced billing model.
How the money moves through it
Claims and AR are worked from within the platform, with dashboards and worklists organizing follow-up. Where part of the cycle is already outsourced, the exposure is in the handover — the work each side assumes the other is doing.
The queues a seat works
- Denials
- Rejections
- Aged AR by payer
- Patient balances
What a seat does, day to day
A seat works a queue you name, which is the cleanest way to remove the handover ambiguity: one queue, one owner.
What goes wrong here
- The most expensive queue in any split-responsibility arrangement is the one both sides believe the other is working. Write down who owns which, per queue.
What this costs
An ar calling & denial management seat working your CareCloud queues is $1,700 a month, full time, one month minimum.
Questions
Do you work in CareCloud?
Yes — inside your own tenant, through a login you issue. We do not migrate you, we do not require a software change, and we are not a partner, reseller or certified vendor of CareCloud. A seat is a trained person working your queues.
What does a seat actually do in CareCloud?
A seat works a queue you name, which is the cleanest way to remove the handover ambiguity: one queue, one owner.
What does it cost?
Seats run from $1,500 to $2,500 a month depending on the role, published per role on the pricing page. One month minimum, so the practice risks one month to find out whether it works.
How does access work?
You issue a named login with the narrowest role that covers the queue. A signed business associate agreement is in place before any credential is issued, never after.
All product names and trademarks are the property of their respective owners. Reference to them here describes the systems our staff have been asked to work in and implies no affiliation, partnership, certification or endorsement. Workflows vary by version and by configuration; nothing here describes any individual tenant.
Last updated 2026-09-12. Product names, ownership and workflows change. Confirm anything version-specific against the vendor’s own documentation.
Next step
Somebody working your CareCloud queue
Full time, US hours, in your own tenant. Twenty minutes on a call is enough to tell whether it pays for itself.
Or write to ops@softhomeglobal.com