Practice management and EHR
eClinicalWorks billing and AR support
We put trained full-time people inside your own eClinicalWorks tenant, through a login you issue, working US hours. No migration, no software to buy, one month minimum.
We are not a partner, reseller or certified vendor of eClinicalWorks
eClinicalWorks (also known as eCW) is a product of its own vendor and the name is their trademark. We have built nothing with them, we are endorsed by none of them, and we hold no product certification. What we do is put a trained person into your tenant, under your login, to work your queues. That is the whole claim, and it is checkable on your first call.
What it is
An ambulatory EHR and practice management system with scheduling, clinical documentation, billing and patient communication in one product rather than an EHR joined to a separate practice management system.
Who runs it: Independent practices and mid-size groups, very commonly in primary care, internal medicine and multi-specialty clinics.
How the money moves through it
Charges post from the encounter, claims are scrubbed against the system’s own edits and go out to a clearinghouse, and rejections and remittances come back into work queues inside the system. Most of the money that goes missing in eCW goes missing in a queue nobody owns rather than in the claim itself.
The queues a seat works
- Claims that failed a scrub edit and never left the building
- Clearinghouse rejections, which are not denials and are worked differently
- Denials on the remittance, sorted by group code before anything else
- Unbilled encounters — visits closed clinically with no charge attached
- Patient balances after the payer has finished
What a seat does, day to day
An AR caller works your denial and rejection queues in your own tenant, rings payers with the claim in front of them, and writes the payer reference number and outcome into the account so the next person can pick it up cold.
What goes wrong here
- A rejection sitting in a clearinghouse queue is invisible on any aging report that reads from claim status, so it ages without appearing anywhere.
- Encounters closed without a charge are, in our experience, the commonest silent revenue loss, and no denial report will ever show them.
What this costs
An ar calling & denial management seat working your eClinicalWorks queues is $1,700 a month, full time, one month minimum.
Questions
Do you work in eClinicalWorks?
Yes — inside your own tenant, through a login you issue. We do not migrate you, we do not require a software change, and we are not a partner, reseller or certified vendor of eClinicalWorks. A seat is a trained person working your queues.
What does a seat actually do in eClinicalWorks?
An AR caller works your denial and rejection queues in your own tenant, rings payers with the claim in front of them, and writes the payer reference number and outcome into the account so the next person can pick it up cold.
What does it cost?
Seats run from $1,500 to $2,500 a month depending on the role, published per role on the pricing page. One month minimum, so the practice risks one month to find out whether it works.
How does access work?
You issue a named login with the narrowest role that covers the queue. A signed business associate agreement is in place before any credential is issued, never after.
All product names and trademarks are the property of their respective owners. Reference to them here describes the systems our staff have been asked to work in and implies no affiliation, partnership, certification or endorsement. Workflows vary by version and by configuration; nothing here describes any individual tenant.
Last updated 2026-09-12. Product names, ownership and workflows change. Confirm anything version-specific against the vendor’s own documentation.
Next step
Somebody working your eClinicalWorks queue
Full time, US hours, in your own tenant. Twenty minutes on a call is enough to tell whether it pays for itself.
Or write to ops@softhomeglobal.com