Practice management and EHR
athenahealth billing and AR support
We put trained full-time people inside your own athenahealth tenant, through a login you issue, working US hours. No migration, no software to buy, one month minimum.
We are not a partner, reseller or certified vendor of athenahealth
athenahealth (also known as athenaOne, athenaCollector) is a product of its own vendor and the name is their trademark. We have built nothing with them, we are endorsed by none of them, and we hold no product certification. What we do is put a trained person into your tenant, under your login, to work your queues. That is the whole claim, and it is checkable on your first call.
What it is
A cloud practice management and EHR platform whose billing service includes the vendor’s own rules engine and a shared payer rules library.
Who runs it: Independent and mid-size practices across many specialties, often those who wanted the vendor to carry part of the billing workflow.
How the money moves through it
Claims run against the platform’s rules before submission, and work that needs a human lands in hold buckets and task lists. Because part of the workflow sits with the vendor, the practice’s own exposure concentrates in what the platform hands back — which is exactly the work that gets left when nobody is assigned to it.
The queues a seat works
- Claims held for missing or conflicting information
- Denials and underpayments returned to the practice to work
- Authorization and eligibility tasks raised before the visit
- Patient balance follow-up
What a seat does, day to day
A seat works the buckets the platform hands back to you and does the payer calling that no rules engine can do, inside your own instance.
What goes wrong here
- A rules engine reduces the number of denials but not the difficulty of the ones that are left. What remains is disproportionately medical necessity and authorization, which is phone work.
What this costs
An ar calling & denial management seat working your athenahealth queues is $1,700 a month, full time, one month minimum.
Questions
Do you work in athenahealth?
Yes — inside your own tenant, through a login you issue. We do not migrate you, we do not require a software change, and we are not a partner, reseller or certified vendor of athenahealth. A seat is a trained person working your queues.
What does a seat actually do in athenahealth?
A seat works the buckets the platform hands back to you and does the payer calling that no rules engine can do, inside your own instance.
What does it cost?
Seats run from $1,500 to $2,500 a month depending on the role, published per role on the pricing page. One month minimum, so the practice risks one month to find out whether it works.
How does access work?
You issue a named login with the narrowest role that covers the queue. A signed business associate agreement is in place before any credential is issued, never after.
All product names and trademarks are the property of their respective owners. Reference to them here describes the systems our staff have been asked to work in and implies no affiliation, partnership, certification or endorsement. Workflows vary by version and by configuration; nothing here describes any individual tenant.
Last updated 2026-09-12. Product names, ownership and workflows change. Confirm anything version-specific against the vendor’s own documentation.
Next step
Somebody working your athenahealth queue
Full time, US hours, in your own tenant. Twenty minutes on a call is enough to tell whether it pays for itself.
Or write to ops@softhomeglobal.com