Credentialing in North Dakota
Soft Home Global provides payer enrollment, revalidation and follow-up for North Dakota practices and billing companies at $2,200 per seat per month. Full time, worked during North Dakota business hours, inside your own system.
What is specific to North Dakota
North Dakota still pays much of its traditional Medicaid on a fee-for-service basis, and Blue Cross Blue Shield of North Dakota holds a large share of the commercial market.
North Dakota’s Medicaid programme is North Dakota Medicaid. Practices with a meaningful North Dakota Medicaid mix usually need it worked as its own queue rather than mixed into commercial follow-up, because the submission path, the timely filing window and the appeal route are all different.
What a credentialing seat does in North Dakota
Applications, revalidations and payer follow-up, with every enrollment's status visible.
North Dakota Medicaid is not one enrollment but one per plan, and every one of them has a revalidation date that stops payment when it passes. That calendar is the work.
- Initial applications prepared and submitted
- Revalidations tracked ahead of the deadline
- CAQH kept current
- Payer follow-up until an effective date is issued
- Status of every enrollment visible to you
- Worked during North Dakota business hours, not queued overnight
For the statute behind all of this — North Dakota’s prompt-pay deadline, its Medicaid filing limit, and the wrinkle that catches people out here — see the North Dakota billing page.
North Dakota Medicaid, in practice
Mostly fee-for-service through ND Medicaid, with exactly one MCO carve-out: the Medicaid Expansion population is administered by Blue Cross Blue Shield of North Dakota ("BCBSND administers coverage for North Dakota's Medicaid Expansion Program"), reported by KFF as 24,356 comprehensive MCO enrollees in 2024 — so a biller deals with two payers, not a panel of plans. Source
Working North Dakota hours
North Dakota runs on Central time, 11 hours behind our floor in Rawalpindi. To be at a desk for your nine to five, the shift here runs 8pm to 4am, and 7pm to 3am once the clocks go forward. Pakistan does not observe daylight saving, so the shift moves on this side rather than yours.
One wrinkle worth naming: the south-western corner runs on Mountain time. If your practice sits on that side of the line, say so on the call and the shift is set to your clock rather than the one most of the state keeps.
That is the part that decides whether follow-up happens at all: a payer’s phone lines are open on North Dakota hours and nobody else’s.
What it costs in North Dakota
$2,200
Per seat, per month, in US dollars — $26,400 a year for one full-time person, forty hours a week, on North Dakota hours. No annual contract, no percentage of collections, no setup fee and no software to buy. Seat prices across all roles in North Dakota run $1,500 to $2,500; the full list is published.
That is the entire invoice. Run your own figures against a percentage vendor or a hire rather than take ours.
Getting started in North Dakota
About a week from a signed agreement to a person working your queue, and that week of training on your workflow is not billed on top. The work happens in your own system under a login you issue, so there is nothing to migrate and nothing to install. The week, step by step, and what is signed before anyone has access.
Questions
Do you work with North Dakota practices?
Yes. North Dakota accounts are worked during North Dakota office hours rather than queued overnight, because a payer's phone lines are open then and at no other time.
What is different about North Dakota?
North Dakota still pays much of its traditional Medicaid on a fee-for-service basis, and Blue Cross Blue Shield of North Dakota holds a large share of the commercial market.
When does a North Dakota payer have to pay a clean claim?
15 business days to pay, deny, or make an initial request for additional information; then another 15 business days after the requested information is received. The statute sets no separate electronic vs paper deadline. A claim sitting past that is not merely late, it is late against a statute, and the follow-up call changes from "when might this be paid" to "this passed your statutory window on a specific date".
How much does credentialing cost in North Dakota?
$2,200 per seat per month — $26,400 a year for a full-time person, forty hours a week. Every seat price is published at softhomeglobal.com/pricing.
What hours will somebody actually be working our North Dakota queue?
North Dakota is on Central time, 11 hours behind Rawalpindi. The shift here runs 8pm to 4am so your seat is at a desk for your full working day, shifting to 7pm to 3am while daylight saving is in force — Pakistan does not observe it, so the change happens on our side.
Do you handle North Dakota Medicaid as well as commercial payers?
Yes, and as its own queue rather than mixed into commercial follow-up. North Dakota Medicaid has its own submission path, its own filing window and its own appeal route, and working it in the same worklist as commercial claims is how the deadlines get missed.
Is this a percentage of what you collect?
No — a flat monthly rate per seat, published at softhomeglobal.com/pricing. A percentage bills you most in your best month and points the vendor at the easy accounts.
What is the minimum commitment, and how quickly can somebody start?
One seat for one month, cancellable on thirty days notice, and about a week from a signed agreement to a person working your queue. The week of training is not billed. The steps are at softhomeglobal.com/how-it-works.
Is our patient data safe offshore?
A Business Associate Agreement is signed before anyone has access, and the work happens in your own system under a login you issue, so every action is attributable to a person in your audit trail. The controls are listed at softhomeglobal.com/security.
Next step
One seat on your North Dakota work
Twenty minutes on a call is enough to tell whether this fits. If it does not, I will say so.
Or write to ops@softhomeglobal.com