Prior Authorization in Idaho
Soft Home Global provides authorizations submitted ahead of the date of service and chased to a decision for Idaho practices and billing companies at $1,850 per seat per month. Full time, worked during Idaho business hours, inside your own system.
What is specific to Idaho
Idaho expanded Medicaid by voter initiative, ran the programme largely fee-for-service for years, and is now moving toward statewide managed care, with behavioral health already under a single statewide contract.
Idaho’s Medicaid programme is Idaho Medicaid. Practices with a meaningful Idaho Medicaid mix usually need it worked as its own queue rather than mixed into commercial follow-up, because the submission path, the timely filing window and the appeal route are all different.
What a prior authorization seat does in Idaho
Submitted before the date of service and chased through the payer's decision window.
An authorisation found after the visit is a write-off, not a denial to appeal. In Idaho the work is submitting ahead of scheduling and chasing the decision, against a payment clock that starts only once a clean claim lands.
- Authorizations submitted ahead of scheduling, not after
- Status chased rather than waited on
- Peer-to-peer reviews scheduled when required
- Clinical documentation gathered before submission
- Expiring authorizations flagged before they lapse
- Worked during Idaho business hours, not queued overnight
For the statute behind all of this — Idaho’s prompt-pay deadline, its Medicaid filing limit, and the wrinkle that catches people out here — see the Idaho billing page.
Working Idaho hours
Idaho runs on Mountain time, 12 hours behind our floor in Rawalpindi. To be at a desk for your nine to five, the shift here runs 9pm to 5am, and 8pm to 4am once the clocks go forward. Pakistan does not observe daylight saving, so the shift moves on this side rather than yours.
One wrinkle worth naming: the northern panhandle runs on Pacific time. If your practice sits on that side of the line, say so on the call and the shift is set to your clock rather than the one most of the state keeps.
That is the part that decides whether follow-up happens at all: a payer’s phone lines are open on Idaho hours and nobody else’s.
What it costs in Idaho
$1,850
Per seat, per month, in US dollars — $22,200 a year for one full-time person, forty hours a week, on Idaho hours. No annual contract, no percentage of collections, no setup fee and no software to buy. Seat prices across all roles in Idaho run $1,450 to $2,450; the full list is published.
That is the entire invoice. Run your own figures against a percentage vendor or a hire rather than take ours.
Getting started in Idaho
About a week from a signed agreement to a person working your queue, and that week of training on your workflow is not billed on top. The work happens in your own system under a login you issue, so there is nothing to migrate and nothing to install. The week, step by step, and what is signed before anyone has access.
Questions
Do you work with Idaho practices?
Yes. Idaho accounts are worked during Idaho office hours rather than queued overnight, because a payer's phone lines are open then and at no other time.
What is different about Idaho?
Idaho expanded Medicaid by voter initiative, ran the programme largely fee-for-service for years, and is now moving toward statewide managed care, with behavioral health already under a single statewide contract.
When does a Idaho payer have to pay a clean claim?
30 days for electronic claims; 45 days for paper claims — but the deadline only attaches if the provider filed within 30 days (electronic) or 45 days (paper) of the date of service A claim sitting past that is not merely late, it is late against a statute, and the follow-up call changes from "when might this be paid" to "this passed your statutory window on a specific date".
How much does prior authorization cost in Idaho?
$1,850 per seat per month — $22,200 a year for a full-time person, forty hours a week. Every seat price is published at softhomeglobal.com/pricing.
What hours will somebody actually be working our Idaho queue?
Idaho is on Mountain time, 12 hours behind Rawalpindi. The shift here runs 9pm to 5am so your seat is at a desk for your full working day, shifting to 8pm to 4am while daylight saving is in force — Pakistan does not observe it, so the change happens on our side.
Do you handle Idaho Medicaid as well as commercial payers?
Yes, and as its own queue rather than mixed into commercial follow-up. Idaho Medicaid has its own submission path, its own filing window and its own appeal route, and working it in the same worklist as commercial claims is how the deadlines get missed.
Is this a percentage of what you collect?
No — a flat monthly rate per seat, published at softhomeglobal.com/pricing. A percentage bills you most in your best month and points the vendor at the easy accounts.
What is the minimum commitment, and how quickly can somebody start?
One seat for one month, cancellable on thirty days notice, and about a week from a signed agreement to a person working your queue. The week of training is not billed. The steps are at softhomeglobal.com/how-it-works.
Is our patient data safe offshore?
A Business Associate Agreement is signed before anyone has access, and the work happens in your own system under a login you issue, so every action is attributable to a person in your audit trail. The controls are listed at softhomeglobal.com/security.
Next step
One seat on your Idaho work
Twenty minutes on a call is enough to tell whether this fits. If it does not, I will say so.
Or write to ops@softhomeglobal.com