Credentialing in Vermont
Soft Home Global provides payer enrollment, revalidation and follow-up for Vermont practices and billing companies at $2,200 per seat per month. Full time, worked during Vermont business hours, inside your own system.
What is specific to Vermont
Vermont contracts with no commercial Medicaid managed care organizations and administers the programme itself, and its small commercial market is concentrated in a few carriers led by Blue Cross Blue Shield of Vermont.
Vermont’s Medicaid programme is Vermont Medicaid (Green Mountain Care). Practices with a meaningful Vermont Medicaid (Green Mountain Care) mix usually need it worked as its own queue rather than mixed into commercial follow-up, because the submission path, the timely filing window and the appeal route are all different.
What a credentialing seat does in Vermont
Applications, revalidations and payer follow-up, with every enrollment's status visible.
Vermont Medicaid (Green Mountain Care) is not one enrollment but one per plan, and every one of them has a revalidation date that stops payment when it passes. That calendar is the work.
- Initial applications prepared and submitted
- Revalidations tracked ahead of the deadline
- CAQH kept current
- Payer follow-up until an effective date is issued
- Status of every enrollment visible to you
- Worked during Vermont business hours, not queued overnight
For the statute behind all of this — Vermont’s prompt-pay deadline, its Medicaid filing limit, and the wrinkle that catches people out here — see the Vermont billing page.
Vermont Medicaid (Green Mountain Care), in practice
No commercial managed care: Vermont contracts with zero comprehensive Medicaid MCOs (KFF 2024 MCO enrollment = N/A; "N/A: Not applicable. State had no contracts with comprehensive MCOs."), and Medicaid is run directly by the Department of Vermont Health Access — the prompt-pay statute itself excludes "the Department of Vermont Health Access" from the definition of "payer". Source
Vermont puts a clock on the acknowledgement, not just the payment: "A health plan, contracting entity, or payer shall acknowledge receipt of an electronic claim to the submitting party within 24 hours after the beginning of the next business day following receipt of the claim." A Vermont payer that has not acknowledged an EDI claim inside one business day is already out of compliance — useful leverage on claims a payer says it never received. Source
For enrolment that is not a detail, it is a second application. A carved-out benefit is administered by a different organisation, which credentials separately, on its own timetable, and a provider who is live everywhere else can still be out of network for that one service without anybody noticing until the first claim is denied.
Working Vermont hours
Vermont runs on Eastern time, 10 hours behind our floor in Rawalpindi. To be at a desk for your nine to five, the shift here runs 7pm to 3am, and 6pm to 2am once the clocks go forward. Pakistan does not observe daylight saving, so the shift moves on this side rather than yours.
That is the part that decides whether follow-up happens at all: a payer’s phone lines are open on Vermont hours and nobody else’s.
What it costs in Vermont
$2,200
Per seat, per month, in US dollars — $26,400 a year for one full-time person, forty hours a week, on Vermont hours. No annual contract, no percentage of collections, no setup fee and no software to buy. Seat prices across all roles in Vermont run $1,500 to $2,500; the full list is published.
That is the entire invoice. Run your own figures against a percentage vendor or a hire rather than take ours.
Getting started in Vermont
About a week from a signed agreement to a person working your queue, and that week of training on your workflow is not billed on top. The work happens in your own system under a login you issue, so there is nothing to migrate and nothing to install. The week, step by step, and what is signed before anyone has access.
Questions
Do you work with Vermont practices?
Yes. Vermont accounts are worked during Vermont office hours rather than queued overnight, because a payer's phone lines are open then and at no other time.
What is different about Vermont?
Vermont contracts with no commercial Medicaid managed care organizations and administers the programme itself, and its small commercial market is concentrated in a few carriers led by Blue Cross Blue Shield of Vermont.
When does a Vermont payer have to pay a clean claim?
30 days from receipt of a claim to pay, contest, or deny; a further 30 days after receiving the additional information requested. Same deadline for electronic and paper claims. A claim sitting past that is not merely late, it is late against a statute, and the follow-up call changes from "when might this be paid" to "this passed your statutory window on a specific date".
How much does credentialing cost in Vermont?
$2,200 per seat per month — $26,400 a year for a full-time person, forty hours a week. Every seat price is published at softhomeglobal.com/pricing.
What hours will somebody actually be working our Vermont queue?
Vermont is on Eastern time, 10 hours behind Rawalpindi. The shift here runs 7pm to 3am so your seat is at a desk for your full working day, shifting to 6pm to 2am while daylight saving is in force — Pakistan does not observe it, so the change happens on our side.
Do you handle Vermont Medicaid (Green Mountain Care) as well as commercial payers?
Yes, and as its own queue rather than mixed into commercial follow-up. Vermont Medicaid (Green Mountain Care) has its own submission path, its own filing window and its own appeal route, and working it in the same worklist as commercial claims is how the deadlines get missed.
Is this a percentage of what you collect?
No — a flat monthly rate per seat, published at softhomeglobal.com/pricing. A percentage bills you most in your best month and points the vendor at the easy accounts.
What is the minimum commitment, and how quickly can somebody start?
One seat for one month, cancellable on thirty days notice, and about a week from a signed agreement to a person working your queue. The week of training is not billed. The steps are at softhomeglobal.com/how-it-works.
Is our patient data safe offshore?
A Business Associate Agreement is signed before anyone has access, and the work happens in your own system under a login you issue, so every action is attributable to a person in your audit trail. The controls are listed at softhomeglobal.com/security.
Next step
One seat on your Vermont work
Twenty minutes on a call is enough to tell whether this fits. If it does not, I will say so.
Or write to ops@softhomeglobal.com