Credentialing in Montana
Soft Home Global provides payer enrollment, revalidation and follow-up for Montana practices and billing companies at $2,150 per seat per month. Full time, worked during Montana business hours, inside your own system.
What is specific to Montana
Montana Medicaid is still delivered largely fee-for-service rather than through risk-bearing managed care organizations, and much of the state's provider base sits in rural critical access hospitals and small independent clinics.
Montana’s Medicaid programme is Montana Medicaid. Practices with a meaningful Montana Medicaid mix usually need it worked as its own queue rather than mixed into commercial follow-up, because the submission path, the timely filing window and the appeal route are all different.
What a credentialing seat does in Montana
Applications, revalidations and payer follow-up, with every enrollment's status visible.
Montana Medicaid is not one enrollment but one per plan, and every one of them has a revalidation date that stops payment when it passes. That calendar is the work.
- Initial applications prepared and submitted
- Revalidations tracked ahead of the deadline
- CAQH kept current
- Payer follow-up until an effective date is issued
- Status of every enrollment visible to you
- Worked during Montana business hours, not queued overnight
For the statute behind all of this — Montana’s prompt-pay deadline, its Medicaid filing limit, and the wrinkle that catches people out here — see the Montana billing page.
Montana Medicaid, in practice
No comprehensive risk-based Medicaid MCOs — KFF's 2024 table lists Montana as "N/A" with the note "N/A: Not applicable. State had no contracts with comprehensive MCOs"; Montana Healthcare Programs pays providers fee-for-service with a primary care case management (PCCM) overlay. Source
Working Montana hours
Montana runs on Mountain time, 12 hours behind our floor in Rawalpindi. To be at a desk for your nine to five, the shift here runs 9pm to 5am, and 8pm to 4am once the clocks go forward. Pakistan does not observe daylight saving, so the shift moves on this side rather than yours.
That is the part that decides whether follow-up happens at all: a payer’s phone lines are open on Montana hours and nobody else’s.
What it costs in Montana
$2,150
Per seat, per month, in US dollars — $25,800 a year for one full-time person, forty hours a week, on Montana hours. No annual contract, no percentage of collections, no setup fee and no software to buy. Seat prices across all roles in Montana run $1,450 to $2,450; the full list is published.
That is the entire invoice. Run your own figures against a percentage vendor or a hire rather than take ours.
Getting started in Montana
About a week from a signed agreement to a person working your queue, and that week of training on your workflow is not billed on top. The work happens in your own system under a login you issue, so there is nothing to migrate and nothing to install. The week, step by step, and what is signed before anyone has access.
Questions
Do you work with Montana practices?
Yes. Montana accounts are worked during Montana office hours rather than queued overnight, because a payer's phone lines are open then and at no other time.
What is different about Montana?
Montana Medicaid is still delivered largely fee-for-service rather than through risk-bearing managed care organizations, and much of the state's provider base sits in rural critical access hospitals and small independent clinics.
When does a Montana payer have to pay a clean claim?
30 days to pay or deny after receipt of proof of loss; 60 days if the insurer makes a reasonable request for additional information or documents. No separate electronic/paper timeline. A claim sitting past that is not merely late, it is late against a statute, and the follow-up call changes from "when might this be paid" to "this passed your statutory window on a specific date".
How much does credentialing cost in Montana?
$2,150 per seat per month — $25,800 a year for a full-time person, forty hours a week. Every seat price is published at softhomeglobal.com/pricing.
What hours will somebody actually be working our Montana queue?
Montana is on Mountain time, 12 hours behind Rawalpindi. The shift here runs 9pm to 5am so your seat is at a desk for your full working day, shifting to 8pm to 4am while daylight saving is in force — Pakistan does not observe it, so the change happens on our side.
Do you handle Montana Medicaid as well as commercial payers?
Yes, and as its own queue rather than mixed into commercial follow-up. Montana Medicaid has its own submission path, its own filing window and its own appeal route, and working it in the same worklist as commercial claims is how the deadlines get missed.
Is this a percentage of what you collect?
No — a flat monthly rate per seat, published at softhomeglobal.com/pricing. A percentage bills you most in your best month and points the vendor at the easy accounts.
What is the minimum commitment, and how quickly can somebody start?
One seat for one month, cancellable on thirty days notice, and about a week from a signed agreement to a person working your queue. The week of training is not billed. The steps are at softhomeglobal.com/how-it-works.
Is our patient data safe offshore?
A Business Associate Agreement is signed before anyone has access, and the work happens in your own system under a login you issue, so every action is attributable to a person in your audit trail. The controls are listed at softhomeglobal.com/security.
Next step
One seat on your Montana work
Twenty minutes on a call is enough to tell whether this fits. If it does not, I will say so.
Or write to ops@softhomeglobal.com