Topic
Scheduling
3 articles on scheduling — what the work involves, what to organize before handing it to anybody, and how to tell whether it is working. No gates and no email capture.
How scheduling, recall and no-show recovery work
An empty slot is not recoverable — the hour passes whether or not somebody is in it. This is how a dedicated seat fills the template, works the recall list, and gets cancellations back on the books the same day.
How referral intake and coordination work
A referral that arrives by fax and is never logged is a patient the practice never sees and a referrer who stops sending. This is how to run intake so every referral is tracked from arrival to booked visit.
What a virtual medical assistant actually does
A virtual medical assistant works if the role is scoped as a defined set of queues and fails if it is scoped as "help". This is the difference, in practical terms, and what to decide before the first day.
If this is work somebody on your team is doing at four in the afternoon, it can be a seat.
Next step
One seat. One month. Cancel any time.
Twenty minutes on a call is enough to tell whether this fits. If it does not, I will say so.
Or write to ops@softhomeglobal.com