Topic
Front office
7 articles on front office — what the work involves, what to organize before handing it to anybody, and how to tell whether it is working. No gates and no email capture.
How eligibility verification actually works
Most of what a practice loses to coverage problems is decided before the patient arrives. This is what a dedicated eligibility seat checks, when it checks it, and how to set the queue up so the front desk stops finding out at the counter.
How prior authorization works, start to finish
Authorization work fails in the gap between submitting and deciding. This is how to staff the chase, what to record, and how to stop authorizations expiring quietly before the service is rendered.
How patient billing and statements work
Patient balances are the part of accounts receivable most likely to be billed wrongly and least likely to be chased consistently. This is how to run the cycle without damaging the relationship the practice depends on.
How scheduling, recall and no-show recovery work
An empty slot is not recoverable — the hour passes whether or not somebody is in it. This is how a dedicated seat fills the template, works the recall list, and gets cancellations back on the books the same day.
How referral intake and coordination work
A referral that arrives by fax and is never logged is a patient the practice never sees and a referrer who stops sending. This is how to run intake so every referral is tracked from arrival to booked visit.
What a virtual medical assistant actually does
A virtual medical assistant works if the role is scoped as a defined set of queues and fails if it is scoped as "help". This is the difference, in practical terms, and what to decide before the first day.
How dental billing and medical cross-coding work
Dental plans limit what they pay in ways medical plans do not — annual maximums, frequency limits, waiting periods, missing tooth clauses. Verification here is a treatment-planning input, not a formality.
If this is work somebody on your team is doing at four in the afternoon, it can be a seat.
Next step
One seat. One month. Cancel any time.
Twenty minutes on a call is enough to tell whether this fits. If it does not, I will say so.
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