Topic
Patient Experience
3 articles on patient experience — what the work involves, what to organize before handing it to anybody, and how to tell whether it is working. No gates and no email capture.
How patient billing and statements work
Patient balances are the part of accounts receivable most likely to be billed wrongly and least likely to be chased consistently. This is how to run the cycle without damaging the relationship the practice depends on.
How scheduling, recall and no-show recovery work
An empty slot is not recoverable — the hour passes whether or not somebody is in it. This is how a dedicated seat fills the template, works the recall list, and gets cancellations back on the books the same day.
How chronic care management and RPM billing work
These programmes are administratively heavy and clinically light, which is why they stall. This is what the administrative layer has to do for the clinical work to be billable.
If this is work somebody on your team is doing at four in the afternoon, it can be a seat.
Next step
One seat. One month. Cancel any time.
Twenty minutes on a call is enough to tell whether this fits. If it does not, I will say so.
Or write to ops@softhomeglobal.com