Prior Authorization in Louisiana
Soft Home Global provides authorizations submitted ahead of the date of service and chased to a decision for Louisiana practices and billing companies at $1,800 per seat per month. Full time, worked during Louisiana business hours, inside your own system.
What is specific to Louisiana
Louisiana expanded Medicaid in 2016 and delivers most of the programme through Healthy Louisiana managed care plans, while Blue Cross and Blue Shield of Louisiana remains the dominant commercial carrier.
Louisiana’s Medicaid programme is Louisiana Medicaid (Healthy Louisiana). Practices with a meaningful Louisiana Medicaid (Healthy Louisiana) mix usually need it worked as its own queue rather than mixed into commercial follow-up, because the submission path, the timely filing window and the appeal route are all different.
What a prior authorization seat does in Louisiana
Submitted before the date of service and chased through the payer's decision window.
An authorisation found after the visit is a write-off, not a denial to appeal. In Louisiana the work is submitting ahead of scheduling and chasing the decision, against a payment clock that starts only once a clean claim lands.
- Authorizations submitted ahead of scheduling, not after
- Status chased rather than waited on
- Peer-to-peer reviews scheduled when required
- Clinical documentation gathered before submission
- Expiring authorizations flagged before they lapse
- Worked during Louisiana business hours, not queued overnight
For the statute behind all of this — Louisiana’s prompt-pay deadline, its Medicaid filing limit, and the wrinkle that catches people out here — see the Louisiana billing page.
Working Louisiana hours
Louisiana runs on Central time, 11 hours behind our floor in Rawalpindi. To be at a desk for your nine to five, the shift here runs 8pm to 4am, and 7pm to 3am once the clocks go forward. Pakistan does not observe daylight saving, so the shift moves on this side rather than yours.
That is the part that decides whether follow-up happens at all: a payer’s phone lines are open on Louisiana hours and nobody else’s.
What it costs in Louisiana
$1,800
Per seat, per month, in US dollars — $21,600 a year for one full-time person, forty hours a week, on Louisiana hours. No annual contract, no percentage of collections, no setup fee and no software to buy. Seat prices across all roles in Louisiana run $1,450 to $2,400; the full list is published.
That is the entire invoice. Run your own figures against a percentage vendor or a hire rather than take ours.
Getting started in Louisiana
About a week from a signed agreement to a person working your queue, and that week of training on your workflow is not billed on top. The work happens in your own system under a login you issue, so there is nothing to migrate and nothing to install. The week, step by step, and what is signed before anyone has access.
Questions
Do you work with Louisiana practices?
Yes. Louisiana accounts are worked during Louisiana office hours rather than queued overnight, because a payer's phone lines are open then and at no other time.
What is different about Louisiana?
Louisiana expanded Medicaid in 2016 and delivers most of the programme through Healthy Louisiana managed care plans, while Blue Cross and Blue Shield of Louisiana remains the dominant commercial carrier.
When does a Louisiana payer have to pay a clean claim?
25 days for an electronic clean claim (La. R.S. 22:1833(B)(1)). For paper: 45 days if the contracted provider billed within 45 days of the date of service, but 60 days if billed later than that or if the claim is a resubmission (La. R.S. 22:1832(A)(1)-(2)); 45 days for non-contracted providers and member-submitted paper claims (22:1832(A)(3)). A claim sitting past that is not merely late, it is late against a statute, and the follow-up call changes from "when might this be paid" to "this passed your statutory window on a specific date".
How much does prior authorization cost in Louisiana?
$1,800 per seat per month — $21,600 a year for a full-time person, forty hours a week. Every seat price is published at softhomeglobal.com/pricing.
What hours will somebody actually be working our Louisiana queue?
Louisiana is on Central time, 11 hours behind Rawalpindi. The shift here runs 8pm to 4am so your seat is at a desk for your full working day, shifting to 7pm to 3am while daylight saving is in force — Pakistan does not observe it, so the change happens on our side.
Do you handle Louisiana Medicaid (Healthy Louisiana) as well as commercial payers?
Yes, and as its own queue rather than mixed into commercial follow-up. Louisiana Medicaid (Healthy Louisiana) has its own submission path, its own filing window and its own appeal route, and working it in the same worklist as commercial claims is how the deadlines get missed.
Is this a percentage of what you collect?
No — a flat monthly rate per seat, published at softhomeglobal.com/pricing. A percentage bills you most in your best month and points the vendor at the easy accounts.
What is the minimum commitment, and how quickly can somebody start?
One seat for one month, cancellable on thirty days notice, and about a week from a signed agreement to a person working your queue. The week of training is not billed. The steps are at softhomeglobal.com/how-it-works.
Is our patient data safe offshore?
A Business Associate Agreement is signed before anyone has access, and the work happens in your own system under a login you issue, so every action is attributable to a person in your audit trail. The controls are listed at softhomeglobal.com/security.
Next step
One seat on your Louisiana work
Twenty minutes on a call is enough to tell whether this fits. If it does not, I will say so.
Or write to ops@softhomeglobal.com