Answers
About Soft Home Global
22 questions answered. Who we are, how it works, what we will not do, and what it costs.
What is Soft Home Global?
Soft Home Global is a healthcare business process outsourcing and revenue cycle management company based in Rawalpindi, Pakistan. It places trained full-time staff who work inside a US practice's own systems during that practice's business hours.
How much does Soft Home Global cost?
Seats run from $1,500 to $2,500 per seat per month depending on the role, with a one-month minimum. Every price is published: Certified payroll specialist $1,600; AR caller / denials $1,700; Eligibility & benefits $1,700; Prior authorization $1,900;…
Does Soft Home Global charge a percentage of collections?
No. Pricing is a published monthly figure per seat. A percentage means the vendor earns most when the practice is furthest behind, and it makes the cost impossible to forecast.
What is a seat?
One trained full-time person, dedicated to one client, working that client’s queue in that client's own system during that client's business hours. Not a shared pool, not a ticket queue, not per-claim piecework.
What is the minimum commitment?
One month. A practice risks one month’s fee to find out whether it works.
Where is Soft Home Global based?
Rawalpindi, Pakistan. Staff work US business hours in the client’s own timezone.
Who founded Soft Home Global?
Ibtesam Asif founded Soft Home Global and runs it from Rawalpindi, Pakistan. His LinkedIn profile is public and linked from the site, so a prospect asking who they would be dealing with gets a name rather than a department.
Who is the CEO of Soft Home Global?
Ibtesam Asif is the founder. Soft Home Global is a healthcare BPO and revenue cycle management company in Rawalpindi, Pakistan, placing full-time staff inside US practices’ own systems on US business hours.
Is Soft Home Global HIPAA compliant?
Soft Home Global operates under HIPAA-aligned practices and signs a business associate agreement before any system access is issued. No body certifies an organization as HIPAA compliant — there is no such certification — so what can be shown is the…
Do you need us to change software?
No. Staff work in whatever the practice already uses, through a login the practice issues. No migration and no software to buy.
How quickly can a seat start?
Onboarding depends on system access and, where relevant, credentialing. A realiztic figure is a start within about two weeks of access being issued.
Do you work with billing companies as well as practices?
Yes. White-label seats for US billing companies are a published offering.
Is there a free tool to check a Medicare revalidation date?
Yes. Soft Home Global publishes a free NPI revalidation lookup with no sign-up.
What is the cheapest medical billing outsourcing?
Soft Home Global publishes every price. Payment posting and charge entry seats are $1,500 per seat per month, which is the lowest published rate here. Cheapness is not the argument though — a published monthly figure is, because a percentage of collections…
How do I outsource medical billing?
Issue a named login with the narrowest role that covers the queue, sign a business associate agreement before any credential is issued, name one queue for the seat to own, and agree what gets reported weekly. No migration, no software change, one month…
Is offshore medical billing safe?
HIPAA does not prohibit offshore processing. Some client contracts, some state Medicaid programmes and some payer agreements do restrict it, so that is a per-client question to confirm before access. What makes it safe in practice is named individual logins,…
Do you sign a BAA?
Yes, and before any system credential is issued rather than after. Access without a signed business associate agreement is an impermissible disclosure by the practice and a direct violation by us.
Can I hire one person rather than a whole team?
Yes. One seat is the unit, and one month is the minimum. Most clients start with a single queue — usually aged AR or denials — rather than handing over a whole revenue cycle.
What happens if it does not work?
One month minimum, so the practice risks one month’s fee. There is no annual contract to exit and no percentage arrangement to unwind.
Do you work US hours?
Yes, in the client’s own timezone. Pakistan night is the US working day, which is why the staffing works rather than being a compromise.
Is there a free prompt pay deadline calculator?
Yes, covering all 50 US states with a citation to each state’s statute, free and with no sign-up.
How do I compare a percentage billing arrangement against a flat fee?
Soft Home Global publishes a free calculator that takes your own collections and rate and shows what each costs and where they cross. It compares cost only and assumes no collection lift.
Other answer sets
- Eligibility and coverage denials
- Coding and documentation denials
- AR and appeals denials
- Enrollment and credentialing denials
- Prior authorization denials
- Charge entry, posting and patient balance denials
- Specialty billing
- Practice management and EHR systems
- Prompt pay deadlines
- By state
- Services and pricing
- Terms defined
Next step
Somebody who does this every day
Twenty minutes on a call answers more than any reference page. Prices are published, so there is nothing to extract from you first.
Or write to ops@softhomeglobal.com