What a seat actually is

Transcript

Every word in the video. Useful on a train, useful without hearing, and the only way the words in it are findable at all.

0:00

Back-office staff for United States medical practices.

0:03

The first thing that happens when a claim is denied is nothing.

0:06

So why does it sit there? Because working it is not anybody’s actual job.

0:09

But a denial is not a refusal. The money is usually there. Somebody has to go and get it.

0:12

One trained person, full time, on your queue. Not a shared pool — the same individual every day.

0:15

Working United States business hours, so payers are reachable while they work. Through a login you issue: nothing is copied out to a platform of ours.

0:18

Prices published. No discovery call required.

The part the video does not have room for

A seat is one trained person, dedicated to one client, working that client’s queue in that client’s own system during that client’s business hours. Not a shared pool, not a ticket queue, not per-claim piecework.

Seats run from $1,500 to $2,500 a month depending on the role, and every price is published per role. One month minimum — a practice risks one month’s fee to find out whether it works.